Tell Us What Happened, While It Is Fresh
Customer feedback helps us improve the way we fry, pack, deliver and serve. If you visited a branch, received a delivery, or ordered catering, please share what you experienced as soon as you can. Fresh details make it easier for the team to check the order, speak to the right branch, and fix the issue properly.
Good feedback is useful too. If the wings were crisp, the meal boxes arrived on time, or the staff handled a busy lunch rush well, let us know. Small notes from customers help us keep standards steady across Braamfontein, Soweto, Pretoria Central, Midrand and our wider service areas.
What To Include In Your Feedback
When you send feedback, include the details that help us understand the full picture. A clear message means we can respond faster and avoid back-and-forth.
- Your name and the best way to reach you through the enquiry form
- Date and approximate time of the visit, delivery or event
- The branch or service area involved
- What you ordered, including size or quantity if it was a platter or bulk order
- What went well, or what did not meet your expectation
- Photos if there was a packing issue, missing item or quality concern
If your order was for an office lunch, school event, church gathering or birthday package, mention the number of people and the delivery point. That helps us check the full setup, not just the food itself.
How The Team Handles Compliments And Concerns
Every message is reviewed and routed to the right person. Compliments are passed on to the branch or team members involved, while concerns are checked against the order details and service record. If a problem needs a closer look, the branch manager or customer care lead will work through it step by step.
We look at common issues such as missing items, late arrival, packaging problems, portion concerns, or food that did not meet the expected standard. For catering orders, we also check the setup, timing and handover at the venue. This matters for events in high traffic areas like Sandton, Randburg and Centurion where timing can be tight and parking can be limited.
Branch Experience Matters Too
Not every visit feels the same, and that is useful to know. The service at a Braamfontein lunch rush can differ from a quiet evening pickup in Midrand, and each branch needs the same level of care. If you noticed a difference in friendliness, waiting time, cleanliness or order accuracy, please tell us which branch you used.
- Braamfontein Branch
- Soweto Branch
- Pretoria Central Branch
- Midrand Branch
- Newtown Service Area
- Sandton Service Area
- Centurion Service Area
- Randburg Service Area
Specific branch feedback helps with staffing, stock control and kitchen flow, especially during load-shedding, rain delays or peak meal times.
Feedback For Catering And Group Orders
Catering feedback is especially helpful because it covers more moving parts. If you booked office catering, party catering, school catering, church catering, crew meal drops or community feeding, please tell us whether the portioning, delivery and setup matched what was agreed. For larger orders, a small issue can affect a whole group so it is worth documenting everything clearly.
When sending comments about family bulk orders, wings platters or event meal boxes, mention how many guests were served and whether any items were left over or ran short. If the order was for a corporate lunch or birthday package, let us know if the timing suited the programme or if adjustments would have helped. That kind of feedback is practical, not just polite.
Simple Steps If You Need Us To Look Again
If something in your order was not right, use the enquiry form on the contact page and include the order details and what needs attention. The clearer the message the quicker we can check it. If possible, send your feedback on the same day so the team can compare it with the kitchen notes and branch records.
- State whether it was dine-in, takeaway, delivery or catering
- Include the branch, date and time
- List what was missing, delayed or not prepared as expected
- Attach photos if you have them
- Say what outcome you are hoping for, such as a follow-up or a review of the order
We value direct, practical feedback. It helps us keep service steady across busy weekdays, weekend rushes and larger event bookings, and it makes it easier to improve without guesswork.
