1. Who this policy applies to
This privacy policy applies to people who contact Kung Fu Chicken, place orders, request catering, use our enquiry form, visit our branches, or receive delivery and event services in Johannesburg, Soweto, Pretoria, Midrand and nearby areas. It also applies to information handled on our behalf by Astros Marketing (Pty) Ltd as operator for enquiry and service administration.
By sharing your information with us, you agree that it may be used as set out in this policy and as allowed by law.
2. Information we may collect
We collect only the information needed to take and manage orders, arrange catering, answer questions, and keep our records in order. This may include contact details, order notes, delivery addresses, event details, invoice information, and any preferences you tell us about for meals, quantities or timing.
- Name and surname
- Mobile number or other contact number
- Email address if provided on the enquiry form
- Physical address or venue address for delivery or setup
- Order, catering and payment records
- Information you share about dietary needs or event requirements
3. How we use personal information
We use your information to process enquiries, prepare quotations, manage catering, deliver meals, confirm collections, handle customer support, and keep proper business records. We may also use it to manage branch operations and coordinate services between Braamfontein, Soweto, Pretoria Central, Midrand, Newtown, Sandton, Centurion and Randburg.
- To confirm and fulfil your order
- To arrange delivery, setup or collection
- To respond to your questions or complaints
- To manage billing, receipts and account records
- To improve service planning and stock control
4. Sharing information and service partners
We do not sell personal information. We may share limited details with staff, delivery teams, event coordinators, payment processors, or other service providers who need the information to perform their work. These parties are expected to handle information responsibly and use it only for the task at hand.
We may also disclose information where required by law, court order, or lawful request from a public authority.
5. Storage, security and retention
We take reasonable technical and organisational steps to protect personal information against loss, unauthorised access, misuse or unlawful disclosure. Access is limited to staff who need it for their duties, and records are kept for as long as needed for the purpose collected or as required by law.
- Access controls are applied to customer records
- Information is kept for invoicing, dispute handling and audit purposes
- Old records are deleted or archived when no longer required
- We take care with physical records and device security, including during load-shedding periods
6. Your rights under POPIA
You have the right to ask what personal information we hold about you, request corrections, object to certain processing in limited cases, or ask for deletion where the law allows it. If you believe your information is inaccurate or no longer needed, you may ask us to review it.
Requests should be sent through the enquiry form on our contact page. We may need to verify your identity before actioning a request, especially where the request concerns order history or account details.
7. Cookies, messages and policy changes
If you contact us online, we may keep a record of the enquiry so we can follow up and provide the service requested. We may also use basic website cookies or similar tools to help the site function properly and to understand general usage. These tools do not identify you unless you provide personal details directly.
We may update this policy from time to time to reflect changes in our services, legal duties or internal procedures. The latest version will apply once published, so it is wise to check it when you submit a new enquiry or order.