Check Before You Order
Allergen safety starts before the food is made. If you are ordering for yourself, a child, a school, a church group or a work team, tell us which ingredients must be avoided and how serious the allergy is. That helps us guide you on safer menu choices, portion sizes and whether a dish can be prepared with extra care. For catering and bulk orders, it is best to share the full guest count and any known allergies as early as possible.
Our team can talk through the ingredients in our chicken dishes, wings, sides and meal boxes. Please ask about seasoning, batter, sauces, marinades, cooking oil and any added garnishes. Some items may look simple but still include milk, wheat, soy, egg, sesame or other allergens. If you are unsure, do not assume a product is safe just because it is grilled, fried or served plain.
- Tell us the exact allergy or intolerance.
- Let us know if the issue is mild or severe.
- Confirm whether the order is for dine-in, takeaway or delivery.
- For events, share the guest list and any special meal needs.
Where Cross Contact Can Happen
Even when a meal does not contain a listed allergen as an ingredient, there can still be a risk of cross contact in a busy kitchen. This can happen when utensils, fryers, cutting boards, gloves or prep surfaces are shared between foods. In a fried chicken kitchen, that risk is higher than in a dry prep area because oil, crumbs and seasoning can move from one item to another. If you have a severe allergy, please speak to us before ordering so we can explain the limits clearly.
We prepare many fresh orders through the day in Braamfontein and across our service areas, so we cannot promise a completely allergen free environment. For some guests, that means a dish may be unsuitable even if the ingredient list looks fine. If you are managing an allergy at home, for school lunch boxes or for a church meal, it is safer to choose foods with the fewest ingredients and ask for plain preparation where possible.
- Shared fryers may not be safe for severe allergies.
- Seasoning mixes can include hidden allergens.
- Sauces and dips often contain more than one allergen.
- Delivery packaging can touch multiple items in one order.
How To Order Safely For Sensitive Guests
For the smoothest service, place your request through the enquiry form on our contact page and include clear notes in your message. Say which branch or area you want to use, the date, time and the number of people. Then add the allergy details in plain language, for example: no egg, no dairy, no wheat or no sesame. If the order is for a large group, list each guest with a special requirement so nothing is missed during packing.
When we reply, please read the guidance carefully and ask follow up questions if anything is unclear. A good order note can help us advise whether a meal box, wings platter, family bulk order or catering setup is the better choice. If you are ordering for a birthday package, corporate lunch or community feeding event, give us enough time to plan the menu and the packing so there is less room for error.
- Use the enquiry form, not a quick last minute message.
- Include branch, area and preferred collection or delivery time.
- List allergens one by one, not just as a general note.
- Ask about ingredients in sides, sauces and drinks as well.
Food Types We Can Talk Through
Because our menu is built around fried chicken, wings and family meals, ingredient questions often focus on coating, seasoning and sides. That includes flour, spices, marinades, breading and any sauce served with the meal. Some dishes may also come with chips, rice, rolls, slaw or dips, and each of those can bring its own allergen concerns. If you are sensitive to dairy, gluten, egg or soy, please do not rely on the product name alone.
For office catering, school catering, church catering and event meal boxes, we can help you choose a simpler line-up that is easier to manage. Plain chicken pieces, unseasoned sides and sealed sauces may be easier to plan around than mixed platters. Still, the final decision depends on the exact order and the risk level involved, so it is always worth checking before payment or collection.
If you are unsure what to serve, ask us which menu items are easiest to separate during prep and packing. That small step can save a lot of stress on the day, especially when you are feeding a full team or a family gathering where one mistake can affect the whole table.
For Deliveries, Events And Large Orders
Large orders need extra attention because once food is packed, the chance to adjust it is limited. For delivery and setup jobs in Johannesburg, Soweto, Pretoria, Midrand and nearby service areas, please confirm the allergen details before the driver leaves. If the order includes a birthday package, crew meal drops or corporate lunches, make sure the organiser and the recipient both know which meals are intended for sensitive guests.
For events, label requests help a great deal. If you need separate boxes, send that instruction clearly so we can pack them apart where possible. If you are serving a mixed group, it is often better to order a few simple meals instead of one shared platter, especially when a guest has a severe allergy. That way the food can be set aside, handed out clearly and kept away from the main serving line.
- Confirm the guest count and special diets early.
- Ask for separate packing where needed.
- Keep allergen meals away from shared serving utensils.
- Assign one person to hand out special meals at the event.
What To Do If You Need More Detail
If you need more detail than a normal menu note can give, please ask. Our team can explain ingredients, preparation methods and what can be changed on the order. If a meal is not suitable, we will say so rather than guessing. That is the safer approach for anyone with a serious allergy or a food intolerance that causes discomfort quickly.
For the best result, ask questions before the order is final. Once the food is in preparation or already out for delivery, options become more limited. If you are collecting from Braamfontein, Soweto, Pretoria Central, Midrand, Newtown, Sandton, Centurion or Randburg, please allow a little extra time for checks at busy periods. It is worth the wait when someone’s health is on the line.
We would rather help you plan a safe order than have you take a risk with an ingredient you cannot tolerate. Clear communication on the enquiry form is the simplest way to get there.
